Acceptable use policy.

This policy applies to all SeloraCloud services, including dedicated servers, hosted applications and any resource connected to our network.

It also describes how we moderate content we host, and the rights of customers and third parties in that process, including where the EU Digital Services Act (Regulation (EU) 2022/2065) applies to us as a hosting service provider for recipients in the EU.

Any activity that is illegal under applicable law, including the storage or distribution of malicious software, child sexual abuse material, or content infringing third-party rights.

Network abuse: scanning, intrusion attempts, denial-of-service attacks, spoofing, or unsolicited bulk e-mail (spam) from our network.

Mining or distributing credentials, or operating open proxies, open resolvers or botnet command infrastructure.

Excessive resource consumption that degrades service for other customers, where not covered by your plan.

Content must not incite violence or hatred, and must comply with UK law including the Online Safety Act obligations that apply to us as an infrastructure provider, and with EU law including the Digital Services Act where we host for recipients in the EU.

Anyone — customer or third party — can notify us of content they consider illegal. Notices can be sent to our abuse e-mail address and must be precise enough for us to act: a description of the content, the URL or location, the reasons why it is considered illegal, the notifier’s name and e-mail (except for notices about child sexual abuse material, which may be anonymous), and a good-faith accuracy declaration.

[PLACEHOLDER — DSA point-of-contact e-mail address, postal address and the languages in which notices are accepted: to be provided by the company before launch. Do not publish with placeholder company details.]

Where the Digital Services Act applies, a notice that meets these requirements is considered to give rise to our obligation to act. We assess notices promptly, non-discriminatorily and diligently, and inform the notifier of the outcome where contact details are given.

We handle copyright and other takedown requests (including DMCA and equivalent EU procedures) through the same abuse contact.

Where we restrict content, suspend or terminate a service for a breach of this policy, we inform the affected customer of the decision, its scope, the facts and circumstances relied on, the legal or contractual basis, and available remedies — a “statement of reasons” in the sense of DSA Article 17 where applicable. In cases of serious criminal threats to safety, or repeated illegal content, we may act first and notify as soon as reasonably possible.

Customers can request an internal review of a restriction or suspension by replying to the notification or opening a support ticket. Where the DSA applies, customers in the EU may also use out-of-court dispute settlement, complain to the relevant Digital Services Coordinator, or bring proceedings in court.

We may suspend or terminate services without refund where the breach is material. Where lawful and practical, we will notify you and give you an opportunity to remedy.

Suspected criminal offences threatening the life or safety of persons may be reported to law enforcement.

Network abuse, illegal-content notices and takedown requests go to our abuse contact:

[PLACEHOLDER — support e-mail, legal e-mail, billing e-mail, abuse e-mail and telephone number: to be provided by the company before launch. Do not publish with placeholder company details.]