Refunds and cancellation.

If you are a consumer acting outside your trade, business, craft or profession, you may cancel a distance contract within 14 days of the contract date without giving a reason and without penalty — under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and under Directive 2011/83/EU in the EU.

To meet the deadline it is enough that you send your cancellation before the 14 days expire. You can use the model form below, cancel through your client area, or send us any other clear statement.

Hosting and similar services are usually activated right away. If you asked us to begin performance during the cancellation period and acknowledged that you lose your right of withdrawal once the service is fully performed, the right ends on full performance.

If you cancel after performance has begun but before it is complete, you pay a proportionate amount for the part of the service already provided, compared with the total contract price. Anything already paid beyond that is refunded.

New hosting orders paid in advance may be refunded within the cancellation window above, except where the service has been consumed beyond a reasonable setup test or where the order was placed under a promotional one-off term that states otherwise.

Renewals of existing services are not covered by the 14-day right; they follow the billing cycle you selected. For consumer subscriptions we send a renewal reminder before the end of the current term and you can cancel at any time from the client area (see also the Digital Markets, Competition and Consumers Act 2024 protections summarised in our terms).

Bespoke work is quoted and scheduled individually. Once custom-made work has started with your written approval, the cancellation right for custom goods/services does not apply, and cancellation is subject to payment for work completed to date.

Cancel through your client area or by contacting us using the details on our company information page.

We refund using the same payment method you used, without undue delay and no later than 14 days after the day we receive your cancellation (or, if later, proof that you returned anything supplied). No fee is charged for the refund itself.

[PLACEHOLDER — support e-mail, legal e-mail, billing e-mail, abuse e-mail and telephone number: to be provided by the company before launch. Do not publish with placeholder company details.]

Complete this form and send it to us only if you wish to withdraw from the contract:

“To [trader name, address and e-mail — see company information]: I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*): ______. Ordered on (*): ______. Name of consumer(s): ______. Address of consumer(s): ______. Signature of consumer(s) (only if this form is notified on paper): ______. Date: ______. (*) Delete as appropriate.”

This wording follows the model form in Annex I of Directive 2011/83/EU and the equivalent UK form; using it is optional.

Fraudulent chargebacks or abuse of the refund policy may lead to suspension of services and recovery of costs. This does not affect your statutory rights, including your right to chargeback through your card issuer for genuine disputes.

If you are unhappy with how a refund or cancellation was handled, contact us first and we will aim to resolve it quickly.

In the UK you may use the small claims process or a relevant ombudsman. In the EU you may contact a national alternative dispute resolution (ADR) body or your European Consumer Centre (ECC-Net). Please note the former EU ODR platform was discontinued on 20 July 2025 and can no longer be used.

We are not obliged to participate in ADR before a consumer arbitration board and currently do not.