Terms and conditions of our services.

These terms are entered into between you and SeloraCloud (“we”, “us”, “our”), a company registered in England and Wales. They govern your use of this website and of any service ordered through it or through our billing platform.

Lakewren Digital Ltd — company number 17478291.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
VAT number: [VAT NUMBER — TO BE PROVIDED IF REGISTERED]

We sell to both business and consumer customers in the United Kingdom and the European Union / European Economic Area. Where the law of your country of residence gives you mandatory rights — for example EU consumer rights under the Consumer Rights Directive (2011/83/EU) — nothing in these terms takes those rights away, and the relevant sections below apply to you in addition to these terms.

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.

By agreeing to these terms, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction or in the jurisdiction in which we operate (including copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the terms will result in immediate termination of your services.

We reserve the right to refuse service to anyone for any reason at any time, subject to the enforcement and appeal provisions of our Acceptable Use Policy.

You understand that your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer; card payments are handled by our payment providers and we do not store card data.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

All orders are placed through our billing platform (WHMCS). A contract for a service is formed when we accept your order and the corresponding invoice is issued.

Prices are as shown at the time of order. Where applicable, value added tax (UK VAT or the VAT of your EU member state) is calculated and shown at checkout based on your billing address; business customers with a valid VAT identification number may be charged under the reverse-charge mechanism.

Invoices are payable in accordance with the billing cycle of the service concerned.

Payments are processed by the payment methods available in your client area, including SpicePay where offered. Payment confirmation is performed server-side by our billing system; a browser redirect alone does not constitute proof of payment.

If a payment fails, is cancelled or expires, the related invoice remains unpaid and the service is not activated, or is suspended, in line with our billing settings.

If you are a consumer (acting outside your trade, business, craft or profession), you have a 14-day right to cancel this distance contract without giving a reason — under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK and under Directive 2011/83/EU in the EU. The period begins on the day the contract is concluded.

The cancellation right ends early where a service is fully performed within the cancellation period at your express request, and you have acknowledged that you lose your right of withdrawal once we have fully performed. At checkout you will be asked to confirm that you want the service to begin immediately; providing that confirmation and receiving full performance within 14 days ends the cancellation right. Where performance has begun but is not complete at the time of cancellation, you pay a proportionate amount for the part of the service already provided.

Full details, including the model cancellation form, are in our Refund & Cancellation Policy.

Services billed on a recurring cycle are subscription contracts. We will not renew a subscription for a further fixed term without reminding you before the end of the current term, in line with UK requirements for consumer subscription contracts under the Digital Markets, Competition and Consumers Act 2024.

You may cancel a recurring service at any time from your client area. Cancellation takes effect at the end of the paid period; unused time on monthly or longer recurring terms is not refunded except where a statutory cancellation right applies.

Renewals are not covered by the 14-day cancellation right; that right applies to the original order.

Your use of our services must comply with our Acceptable Use Policy, which also sets out our content-moderation rules, our notice-and-action mechanism for reports of illegal content (including our obligations under Regulation (EU) 2022/2065, the Digital Services Act, where we host content for recipients in the EU), how we issue statements of reasons when we restrict content or suspend a service, and how you can complain or appeal.

Services used in breach of that policy may be suspended or terminated.

We target high availability for our hosting services but do not guarantee uninterrupted service. Maintenance windows and incidents are communicated through our client area and support channels.

Support is provided through the ticket system in your client area.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law (including, for consumers, any liability that cannot be excluded under the law of your country of residence).

Subject to that, our total liability arising out of or in connection with a service is limited to the fees you paid for that service in the twelve months preceding the claim.

We are not liable for indirect or consequential losses, loss of profit, loss of data or business interruption, except where caused by our breach of these terms and reasonably foreseeable. This exclusion does not apply to consumers where it would be unfair or unlawful to rely on it.

You are responsible for backing up your own data. We perform infrastructure-level backups where offered but do not warrant them as your sole backup.

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.

If you are a consumer habitually resident in the EU, you also benefit from the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of the country where you live (Regulation (EU) No 1215/2012 and Rome I Regulation 593/2008). If you are a consumer habitually resident in the UK, you benefit from the mandatory protections of UK consumer law.